Frequently Asked Questions

AOAO Maintenance Fees

Why are my AOAO fees so high?


Your monthly AOAO fees may seem high, but compared to other area condos of same unit sizes, they are average to low for typical association fees. In fact, while it is normal to experience an increase on an annual basis, some years in the past did not have a fee increase. Annual budget meetings are held to review and set the following years fees in order to meet the increasing operating costs of the property, while maintaining a healthy reserve budget.




What do my monthly AOAO fees pay for?


Your monthly AOAO fees contribute to the day to day Operating Costs of Kihei Shores, as well as to our Reserve Accounts. Operating Costs include building exterior maintenance, grounds lighting & maintenance, landscape upgrades, pool & spa maintenance, pest control, security and on-call emergency assistance, as well as the Association's insurance policy. A portion of each monthly fee goes into our Reserve Accounts for bigger projects in the coming years such as roofing, building painting, parking lot resurfacing, etc.




How and where can I pay my monthly AOAO maintenance fees?


Monthly dues can be sent to JS Property Management at the following address: Kihei Shores AOAO c/o JS Property Management Inc 1962B Wells St. Wailuku, HI 96793 In addition, owners may submit the ACH form to have their monthly dues automatically withdrawn from their bank account. You can download the form here.




Will there be an increase in AOAO maintenance fees in the future?


Each year the cost of services and supplies needed in our day to day operations increase. As the cost of pest control, chemicals for the pool, insurance rates, & utilities go up, we need to adjust our monthly fees accordingly. While no increase is ever welcome, and a decrease would obviously be welcomed by all, it is not a realistic expectation. If the fees were not increased slightly to keep up with our operating and reserved costs, owners could be faced with a special assessment, which is much worse than a slight increase every year or so.





Insurance

What is covered in the AOAO's insurance policy?


The AOAO carries insurance to protect the property, AOAO, BOD, & Employees through John H. Connors Insurance, working with our agent Carol A. Daubert, CISR. You can view a copy of the Associations current Insurance under the AOAO page.




Do I need to have my own insurance?


While our comprehensive policy covers many aspects of our operations, it will not cover damages to condo interiors beyond original construction elements. Therefor a majority owner vote passed requiring all Owners to obtain their own home owner's policy, referred to as an HO6 policy, to cover your investment. This policy can be through your own insurance company or another including John H. Conners Insurance. Policies are relatively inexpensive and can protect your investment and your wallet against unforeseen damages. Check out the Insurance page for more information on Home Owner Insurance and the important role it plays in protecting your investment!




I have renters in my unit. Do they need to have their own insurance?


It is a good practice to require your renters to carry a Renter's Insurance Policy while living in your unit. This not only can protect you as an owner if they damage the unit through their actions, but it will cover the renter should damages occur during their tenancy that are beyond the AOAO and your HO6 policy coverages. For example, if there were water damage to the unit and the renter's belongings, forcing them to temporarily vacate the unit while repairs were made, AOAO and typical owner policies would not cover their personal property, nor the cost for them to stay elsewhere. Renters insurance policies may also cover their vehicles for theft and/or damage while parked on rental property, without affecting their auto insurance rate. Their renter's insurance policy could. Typically a renter's insurance policy is quite affordable, often under $15 per month, and may be discounted when bundled with their auto or other insurance policies.





House Rules

Why are there so many house rules?


While it may feel to some that we have "stringent" House Rules, most of our residents appreciate the peace, curb appeal, and security that our House Rules provide during their residency at Kihei Shores. For every rule that our residents and guests are expected to follow, there is a sound reason that rule exists. Remember that the House Rules are for the benefit of all residents, owners and our property, so look at them in the big picture, not just how they affect the individual. If you have any questions about why a certain rule or policy is in place, please don't hesitate to contact Kihei Shore Management. We are happy to clarify and explain the reasoning behind whatever rule you may have a question about. We have included some of our most common House Rule questions on this page for your reference.




Why can't I leave my shoes outside my entry door?


While Hawaiian homes typically request that you remove your shoes before entering, leaving shoes in the walkway outside the front door is not permitted at Kihei Shores. One reason for this rule is that visually, it can be unattractive to see each doorway with a pile of shoes outside it. Shoes from a small household may not seem bad, but picture a household of 5, 6, or even 7 people all leaving 1-2 pairs of shoes outside. Now multiply that image for every entry door here - not very attractive to guests or residents. Another important reason shoes (or any other personal item, trash, recycling, etc) in the walkway is not permitted is that it poses a tripping hazard to others using the walkway. While some doorways are at the end of a hall, or have their own entry, most others here have entryways located right at the top of flights of stairs. Piles of shoes or other items could cause people to trip and be severely injured. So, in applying rules equally and fairly, no unit may leave shoes outside the entryway.




Why can't I have a fan in my window?


On hot, humid days, nothing feels as nice a a breeze blowing around your room to keep you cool. However, please refrain from putting your fan in the window when you go to cool off. Not only is it unsightly to see a fans in the windows, but the image is made worse as the fan sucks that lovely Kihei dust out of the air and into the screen, leaving a brown fuzzy fan shape for all to see too. So what are your alternatives? Try a fan on a stand, or place your fan on a shelf close by the window, but not in the window sill. WIth a minor adjustment you can have your cool breeze without breaking the House Rules.




Why can't I back into my parking stall?


There are a couple of reasons for this. The state registration and safety tags are placed on the rear licence plate and bumper of a vehicle. In order for security to be able to see the tags clearly, it helps to have the tags facing the parking area. Additionally, nobody wants to have a vehicle's exhaust pointed at their open window or doorway - yuck! There is no reverse parking in the stalls fronting the buildings or in our entry drive, however the central parking area is okay for residents to reverse park. We in fact encourage trucks to do so, due to the length / body style of the vehicle where parking front in may cause the vehicle to stick out into the driving area posing a hazard to pedestrians and drivers.




Why can't I use the reserved parking stall near me that is always empty?


Each unit is given ONE reserved parking stall and one non-reserved stall. Just because a stall sits empty for some reason, does not make it available to others, even if it is "just for a minute." The new occupant could show up and find their first experience on property is someone using their stall? Your vehicle could leak fluids, messing up a stall that another person is resposnible for? When vendors, rental agents, sales agents, etc. are on property working in that unit, they expect to have access to that stall? What about the other 216 condo residents who wish they could have a spare stall to use. For all these reasons, please only park in the reserved stall asigned to your unit.





Disaster Preparedness

What kind of natural disasters should I be aware of and prepare for?


The two most common disasters that could affect the Hawaiian islands are Hurricanes and Tsunamis. Per Maui County Civil Defense Agency, additional disasters could include Infectious Disease Pandemic (Widespread Epidemic), and Terrorism. Residents of the Hawaiian islands should be sure to have a survival kit prepared in case of disaster, and be aware of local evacuation routes, tsunami surge zones, closest emergency shelter locations, and sources to access for accurate emergency notifications and information. It is also helpful to follow property updates on our Facebook page, or via the live feed from our Facebook page that is viewable on our Home page of this website. Whenever disaster strikes, or even for lesser issues like power or water outages, we will keep everyone updated there so you will always know what's happening at Kihei Shores!




What is a hurricane?


Hurricanes are products of a tropical ocean and a warm, moist atmosphere, powered by the heat from the sea. Our hurricane season runs June 1st through November. According to the National Hurricane Center, "The greatest potential for loss of life related to a hurricane is from the storm surge." Storm surges are caused by the low pressure and strong winds around the eye of a hurricane or typhoon creating a dome of water to form at levels higher than the surrounding ocean surface. Large swells, high surf, and wind-driven waves ride atop this dome until they reach land ares, causing extensive damage and severe flooding. Often the surges can carry debris from the hurricane. Know where your home lies in relation to flooding zones. ***Note: while nothing is ever certain, Kihei Shores is currently not located in the flood zone for our area. Flood zone maps are found in the front of phone books or on Maui County Civil Defense page.




What is a tsunami?


A tsunami is a series of destructive ocean waves affecting shorelines. Tsunamis are usually caused by earthquakes, but may also result from underwater landslides, volcanic eruptions, or a shifting of the Earth's crust. Tsunami waves can travel up to 500 m.p.h. and cause waves to hit the shoreline at heights of 20-50 feet.




How will I know if there is potential or eminent disaster?


Television & radio will run warning announcements during a threat, advising you of the situation and what steps if any you need to take. Web sites such as the National Oceanic and Atmospheric Administration (NOAA) and the Maui County web site have regular updates, warnings, and information to prepare for a disaster. You can request Civil Defense notifications from the Maui County web site to be sent to your e-mail or cell phone as well. ***Civil Defense notifications cover hurricane and tsunami threats, as well as high surf advisories, flood advisories, and elevated fire conditions. Additionally there are emergency sirens that will sound in case of emergency. While not all of the island has the sirens in place, they are in many places around Maui including directly opposite our property entrance. (Remember - the county tests the sirens at 11:45 a.m. on the first state work day of each month.)




What should be in my survival kit?


Be prepared! When disaster strikes it is best to have your survival kit stocked and ready, so you won't be caught off guard when you may not have the option or ability to get much needed supplies. A Disaster Supply Kit for your household should include: - WATER: at least 1 gallon per person, per day for up to 7 days. - FOOD: at least enough to feed each person for up to 7 days - non-perishable packaged or canned food / juices, food for infants, elderly or others in your household with special dietary needs, snack foods (esp. energy bars), non-electric can opener, cooking tools / fuel, paper plates / plastic utensils. - BLANKETS / PILLOWS, etc. - CLOTHING: seasonal / rain gear / sturdy shoes - FIRST AID KIT: Medicines / Prescriptions / Band aids, gauze, medical tape, gloves - SPECIAL ITEMS: for babies and elderly / comfort item for small children - TOILETRIES: Hygiene items / Moisture wipes / Anti-bacterial hand sanitizer - FLASHLIGHT: check batteries regularly for charge and to ensure not leaking / corroded - RADIO: Battery operated and NOAA weather radio - TELEPHONES: Fully charged cell phone with extra battery / multi-source charger / traditional corded phone which can work when power is out, as long as phone lines are working. - CASH: (with some small bills) and Credit Cards. Banks and ATMs may not be available for extended periods - TOYS, BOOKS & GAMES: in a society dependant on technology, TV, internet, gaming, etc. it is important to have ways to pass hours and days without those electricity powered devices. - IMPORTANT DOCUMENTS: in a waterproof container or watertight resealable plastic bag. Insurance (home, health & auto) / Medical Records / Bank Account info / Social Security cards / Identification - TOOLS: keep a set with you, as you never know when you'll need them - VEHICLE FUEL TANKS FILLED: Don't wait until the warnings are sounding, keep your vehicle ready with gas in the tank, tires (including spares) inflated, and engine running good.




What happens at Kihei Shores in case of a disaster?


Kihei Shores has an Emergency Preparedness & Response Manual that is updated regularly. Our on-site Manager and crew will follow Disaster procedures to ensure the property is secured and maintained to the best of our abilities in the event of a disaster. When residents are prepared in advance for disaster situations, it will allow our staff and crew to better attend to securing the property & assisting those residents who need help. If you are interested in volunteering to be a part of our Disaster Preparedness team should the situation arise, please contact the Resident Manager. Also, we will update our Facebook page regularly with info on disasters, water shut offs, power outages, and more so you can have the most current information as it is made available to us. We encourage you to access the property's Facebook page, as that keeps our phone lines open for management and the Board to coordinate and better handle emergency situations.




What else can I do to be ready for a disaster?


If you have prepared in advance, you have taken the most important step already. Have your Survival Kit ready and regularly checked, stocked, & maintained. Know how to access Emergency Notification sources for information, warning announcements, and directions. Know your escape routes, tsunami evacuation zones, and shelter locations. And most importantly, as they say in Douglas Adams' Hitchhiker's Guide to the Galaxy "Don't Panic!"




Is there a Kihei Shores evacuation zone? Map attached.


Please note on the map below that Kihei Shores is located outside of the Tsunami Evacuation zone. Therefore unless specifically instructed by emergency personnel, evacuation is not necessary for most tsunami warnings.





Miscellaneous

Do I have to have an island agent for my condo?


Per the Landlord-Tenant Code, Section 521-43 (f), Hawaii Revised Statutes, requires that every off-island landlord of a unit have an agent or representative on the island where the unit is located. An owner's designated agent can act in the owner's behalf should something come up with their rental that needs immediate attention. Please be sure that your agent's contact information is updated regularly with Kihei Shores Management.




How can I reach management when my work hours conflict with Kihei Shores office hours?


It can be frustrating when you need to register as an occupant, get a parking pass for your or a guest vehicle, request pest control, get a pool key, etc. and you are not able to make it to the office during office hours. Not to worry. You can reach Management via phone message, e-mail, or even text message the after hours cell to take care of these items. We will work with you to get any information needed for Management, and get your needs taken care of as soon as possible. Just contact us and let us know what you need.




Is there a way I can get access to the car wash area on a weekend?


Sure thing! While the car wash key & hose is available to check out from the office during office hours, you may request access to use the car wash on the weekend if needed. Please contact the office Monday-Friday to make arrangements to reserve the car wash equipment for weekend use. You will be instructed how to pick/up and return the equipment, and placed on a list notifying our weekend employees of your request.




Who created this great Kihei Shores website?


The Kihei Shores website was completely redesigned in 2018 by former AOAO board member John Gontkof.





AOAO and BOD Meetings

What is the difference between a BOD meeting and an AOAO meeting?


There are two types of Association (AOAO) Meetings- the Annual Owners Meeting and a "special" meeting. The Annual Owners Meeting is held once a year for issues that must be considered annual, such as election of directors, review of financial and committee reports, decisions on tax matters, etc. Special Association Meetings are called to address specific issues which required membership approval but cannot wait until the annual meeting. Board Meetings, which are held at quarterly, are open to owners (except when the meeting heads into executive session). Board meetings address issues that do not require membership approval, such as daily operations items, but will be posted in the same manner as the Annual Owner's Meeting.




If I plan to attend the AOAO annual meeting, why do I need to submit my proxy in advance?


We hope to see many of our owners at the Annual Owners Meetings. Even if you plan to attend, it is wise to submit your completed Proxy in advance so that we can accurately gauge whether or not we will have quorum and be able to hold the meeting. Also, should something come up that prevents you from attending, your Proxy can at least serve in your absence to establish quorum. While you do have until 4:30 pm on the second business day prior to the meeting for your Proxy to be received, it is more helpful to submit it right away. By doing so it allows us to better know if we will have enough responses to have quorum, thus being able to hold the meeting. Additionally it can save the Association some money if we don’t need to re-send you the USPS delivered paper packet.




Doesn't my proxy allow my vote to be used, whether or not I want it to be?


Not to worry – the proxy form offers four options for you to choose from when filling it out. -If you select the top box, it will be used solely for the purpose of establishing quorum, but not for any voting. -If you select the second or third box, your Proxy not only helps establish quorum, but your vote will be used by the Board of Directors as described by the box you mark, either voted by the Board as a whole, or split evenly among the Board members. -If you select the last box, your Proxy will not only help establish quorum, but you can designate an individual who will be present at the meeting to vote on your behalf. If they fail to show up at the meeting, the Proxy will be used to established quorum only. In all scenarios, should you attend the meeting in person your voting option reverts back to you.





TO CONTACT THE KIHEI SHORES OFFICE

PLEASE CALL OR EMAIL US:

Tel: 808-875-0077

Email: manager@kiheishores.net

Fax: 808-875-0082

2747 South Kihei Road

Kihei, HI 96753